Computer Support Specialist I

Haarlem, Noord-Holland, Netherlands

€ 40.000 - 60.000

Posted Thursday, October 19, 2023 at 4:00 AM

Computer Support Specialist

The Netherlands Office

While providing integrity to the casino and gambling industry for over 30 years, GLI has established an incomparable team of professionals.We are looking for Computer Support Specialistto support our IT team.

Location: Netherlands

Who We Are…

With over 30 years in the industry, Gaming Laboratories International (GLI) is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 480 jurisdictions worldwide.

Why You Should Work Here…

Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement.Our team members have the opportunity tocommunicate and collaborate with colleagues around the world.

What You Will Accomplish Here…

The Computer Support Specialist is responsible for ensuring courteous and professional IT end user support is delivered to all employees and clients in their local office. Higher level Computer Support Specialist’s may serve as a lead by coaching or assisting others, as needed.

This position will effectively support the IT team by focusing on the following:

Responds to all issues in the IT ticket tracking system in a timely fashion

Corrects end user issues and reports issues that cannot be corrected in a timely fashion

Assists IT personnel in other locations with resolving end user issues

Performs installations and resolves end user support issues within the LAN/WAN environments

Maintains records, logs and reports of end-user assistance and troubleshooting requests

Provides hands on training, training materials and documentation for IT applications and/or equipment to employees, when necessary

Takes ownership of specific application(s) and system(s) areas, as assigned

Maintains diagrams and other documents regarding the application(s) or system(s) functionality

Works with Department leaders to gain an understanding of the business need for changes, modifications or new systems to be implemented

Evaluates interrelationships between systems, identifying how changes may affect other systems

Maintains confidentiality with regard to the information being processed, stored or accessed

Provides weekly reports to the IT Manager regarding workload, open projects and issues

Schedules bi-annual auditing of all Company issued laptops

Provides maintenance and operation of end user applications including, but not limited to, the Company email system, backup systems, Company access user account creation, phone system modifications, new user accounts and PC set-ups

Responsible for upholding network security measures set by Company policies

Maintains a knowledge of remote access products

Performs other duties as assigned

Education, Experience and Skills:

Bachelor’s degree in Information Technology or a related technical discipline is required;Certification, formal training, experience or demonstrated competency may be evaluated and considered in lieu of the educational requirements

A minimum of 1 year of related experience is required;

Certification, formal training, education or demonstrated competency be evaluated and considered in lieu of the experience requirements

Must possess relevant technical skills/certifications in the systems or area specified by management

Must have a working knowledge of network topology and remote access devices

Ability to adapt from business to technical communication according to the audience is required

Must have the ability to assess a situation quickly and help arrive at the best beneficial resolution for all parties involved

Must have the ability to write professional reports and other business correspondence

Must have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position

Must have the ability to communicate, both orally and in writing, with internal and external parties

Must have the ability to handle and organize multiple projects and deadlines

Must demonstrate a high degree of attention to quality, details, and correctness

Certification, formal training, education or demonstrated competency in a technical discipline may be evaluated and considered in lieu of the experience requirements

We offer excellent paid benefits that include:

25 holidays per year, excluding bank holidays

Pension Plan

Commute travel allowance, covering 100% of public transportation, €0,21ct by car and €0,10ct by bike

Annual Discretionary Bonus

€25, - monthly health insurance contribution

€15, - monthly wellbeing contribution

Quarterly company events

Quarterly team lunches

Educational Assistance Program

Discretionary Annual Salary Reviews

Opportunity to work in a diverse workplace with 48 different nationalities

Fresh fruit at the office

Weekly Friday Social Hour

Gaming Laboratories International (GLI) is a gaming company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.

GLI is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#J-18808-Ljbffr