Customer Data Architect

Overview

There will never be a typical day at Accenture Song, but that’s why people choose to be here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

As a

Customer Tech / Customer Data Architect , you help clients define, design, and realize modern customer data foundations. You assess the maturity of their customer data landscape, shape future-state architectures, and translate business goals into actionable technical roadmaps. You work closely with C-level stakeholders, product owners, data engineers, and MarTech specialists to build a scalable, privacy-proof, and AI-ready customer data ecosystem.

The Work

Lead customer data and MarTech maturity assessments, defining target architectures and actionable roadmaps

Design end-to-end customer data architectures covering identity resolution, profile unification, ingestion, activation, governance, and security

Advise on and architect solutions across Customer Tech platforms: CDPs, marketing automation, Customer Service technology, DAM, digital marketing tooling, and cloud data warehouses (e.g., GCP BigQuery, Azure)

Translate business and marketing use cases into data models, integration patterns, APIs, and activation pipelines

Shape and guide GenAI and agentic architectures within the customer data domain, ensuring responsible and scalable adoption

Oversee delivery quality and technical solution integrity across complex implementations and migrations

Collaborate with cross-functional teams to ensure architecture alignment across data, engineering, and marketing

Support business development by identifying opportunities, shaping proposals, and delivering architectural vision pieces

Stay ahead of industry trends in MarTech, CDPs, and AI-driven customer engagement

About Accenture Song

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy and campaign, content and channel orchestration.

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