Customer Data Architect

Role OverviewThe Work Lead customer data and MarTech maturity assessments, defining target architectures and actionable roadmapsDesign end-to-end customer data architectures covering identity resolution, profile unification, ingestion, activation, governance, and securityAdvise on and architect solutions across Customer Tech platforms: CDPs, marketing automation, Customer Service technology, DAM, digital marketing tooling, and cloud data warehouses (e.g., GCP BigQuery, Azure)Translate business and marketing use cases into data models, integration patterns, APIs, and activation pipelinesShape and guide GenAI and agentic architectures within the customer data domain, ensuring responsible and scalable adoptionOversee delivery quality and technical solution integrity across complex implementations and migrationsCollaborate with cross-functional teams to ensure architecture alignment across data, engineering, and marketingSupport business development by identifying opportunities, shaping proposals, and delivering architectural vision piecesStay ahead of industry trends in MarTech, CDPs, and AI-driven customer engagementWhat You'll NeedProven experience in customer tech transformation, service design, or technology delivery rolesHands-on experience with at least one CCaaS platform (e.g., Genesys Cloud, Amazon Connect)Strong understanding of solution architecture principles, systems integration, and cloud-based contact center technologiesExperience leading project teams and managing stakeholders at multiple levelsProven ability to convert customer service strategy into technical and functional delivery plansStrong consulting skills: problem-structuring, storytelling, facilitation, and executive stakeholder managementA completed master's degreeFluent in English (spoken and written)Bonus points if you have Certifications in CCaaS, CRM, AWS/Azure, or architecture (e.g., TOGAF)Experience integrating CCaaS platforms with CRM (Salesforce, MS Dynamics) and ERP systemsAbility to simplify complex technical concepts for both business and technical audiencesProven track record in leading large-scale implementations from blueprint to go-liveDemonstrated passion for innovation in customer service operations, including AI-driven automation, digital channels, and omnichannel service strategiesFluent in Dutch (spoken and written)What's in it for you?Unlimited learning: access to thousands of free courses, classes and workshops'Do Good' volunteering programPaid transport (budget for electric bicycle or car, NS-Business card)A laptop, iPhone, and home office setup allowanceSocial activities like Friday Drinks, sport events and partiesAccenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises: Work with flexibility, in a culture based on trust. Embrace a sustainable growth mindset. Live a human-led culture of Inclusion & Diversity by caring deeply for all our people. Lead and transform our clients with technology. Connect with our global network of 700.000 colleagues. These promises are reflected through our excellent employee benefits, including:About AccentureAccenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.comEqual Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. 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