Global IT Support Administrator

, , Netherlands

€ 60.000 - 80.000

Now, about the opportunity: In the Global IT support administrator role your responsibility is to make sure all your fellow Monks can keep on creating their awesome work. You will do this as part of a global team which specialises in helping our colleagues get back up and running in no time. Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy and productivity.

Responsibilities: Together with the global IT support team you’re responsible for delivering remote IT support across the globe and specifically in the EMEA region.

Handling incoming issues and requests from our colleagues, you’ll provide first-line support to troubleshoot any IT related issues that come up.

Contribute to making sure that your colleagues across the globe can collaborate to craft cool stuff for the leading agencies and brands.

Your responsibilities as an administrator include managing user accounts, and onboarding new users. While also granting everyone access to the right tools.

As a true IT support employee, you have the inexplicable capacity to fix problems simply by looking at the allegedly malfunctioning device.

Offer workplace IT support within the Amsterdam and Hilversum offices on a rotational basis

The essentials: 3 years of experience in IT support

Good communication skills – both written and verbal (English)

Excellent of knowledge of ticketing systems with a preference for Freshservice

As an all-round troubleshooter, you can support both Windows and Mac.

Hands on experience with Jamf pro and Google device management

You can provide application support for all kinds of software packages and are all too familiar with plugins, patches and drivers.

A real team player but at the same time able to work independently

Constantly exploring new IT territories, you’re so eager to learn on the job we don’t even have to tell you.

Onelogin experience or other SSO solutions

Not a must, but a plus: Experience with automation tools such as BetterCloud

Working experience with Linux systems

Dutch both written and spoken

At Media.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

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About Media.Monks:

Media.Monks is the purely digital operating brand of S4Capital plc that connects 8,600+ digital natives across one global team. We are united by a mission to shift industries forward and pave the path towards ambitious outcomes so our clients and our people can realize their full potential for growth. Our unified model combines solutions in media, data, social, platforms, studio, experience, brand and technology services to help our clients continuously reinvent themselves throughout increasingly rapid cycles of disruption. Our efforts to shape culture, build innovative technologies and unlock the future of growth have earned recognition from numerous esteemed panels: we maintain a constant presence on Adweek’s Fastest Growing lists (2019-22), regular recognition at Cannes Lions, inclusion in AdExchanger’s Programmatic Power Players (2020-23), the title of Webby Production Company of the Year (2021-23), a record number of FWAs, and have earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023. Together, these achievements solidify our experience in digital innovation, excellence in craft, and commitment to personal growth.

While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information. Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process. While Media.Monks may reach out to potential candidates via LinkedIn, we will always ask applicants to apply through our website (https://media.monks.com/careers ) and will never ask for payment or bank account information during the recruitment process.

Disclaimer: Responsible for resourcing and implementing security controls for your teams processes and systems Responsible that all your personnel apply information security in accordance with the established information security policy Interested?

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Media.Monks does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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