Network Support Engineer

Network Support Services

The services under the Network Support tower shall include, but are not limited to, the following activities:

24x7 monitoring and Priority 1 (P1) support services

Local HQ IT business hours support for non‑critical services (P2, P3, P4 incidents and service requests)

Reactive and proactive Level 1 and Level 2 technical support

Network Operations & Administration

Incident, Problem, Change, Configuration, and Availability Management

Proactive monitoring of devices and environment using existing HQ tools

Wi‑Fi Access Point support using existing HQ tools

Local firewall management including configuration, monitoring, rule updates, and coordination with security teams

Experience in HP and Cisco technologies, capable of delivering end‑to‑end physical installation, configuration, and design of network systems

Asset management and coordination with third‑party resolver groups

Patch and vulnerability remediation for network devices

Security, accounting, and compliance management

Proactive Improvements & Coordination

Identification of network issues and proactive resolution

Collaboration with HQ IT teams and vendors to implement network changes

Data Room Network Connectivity

Ensuring reliable network connectivity within local HQ IT data rooms

Monitoring network devices and connectivity health within the data room environment

Coordinating changes, upgrades, and maintenance activities with vendors and HQ IT teams to minimize downtime

Troubleshooting and resolving network connectivity issues impacting servers, storage, and end‑user services along with vendors

Senior

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service

Industries

Food and Beverage Services

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