IT service desktechnician
Amsterdam, Noord-Holland, Netherlands
€ 40.000 - 60.000
About Our Client
The company is based in Amsterdam, you will be starting with a short contract with the possibility of extending the contract. You will be the only IT person in the office with your manager based in the US. We are looking for a person who can working with a team with the employees in the local Amsterdam office and independently with the local IT tasks
The Service Desk Technician is responsible for receiving, prioritizing, documenting, and actively resolving end-user support and service requests. In addition, you will maintain the user's PC's hardware, software, and peripherals (e.g., printers, monitors, etc.) and troubleshoot both landline and mobile phones. A successful candidate will display excellent interpersonal skills, strong attention to detail, and thrive in a fast-paced, changing environment.
Job Description
Principal Responsibilities:
· Provides initial triage and response for incoming service desk tickets and calls.
· Resolves problems for end-user computer software and hardware, network, Internet
· Performs one-on-one end-user problem resolution over the phone and in person.
· Configure the end-user PC desktop hardware, software, and peripherals.
· Provides ongoing communication and status reports with users, team, and managers.
· Assists with troubleshooting of local area network cabling and equipment.
The Successful Applicant
Knowledge, Skills, and Abilities:
· Experience supporting current computer hardware, software & technologies.
· Experience supporting cloud-based applications and technology.
· Strong experience working in a collaborative, collaborative environment.
· A high school diploma or equivalent is required.
· Strong written and oral communication skills.
· Exceptional interpersonal skills, focusing on rapport-building, listening, and questioning skills.
· Experience in Windows / MacOS-based environment.
· Experience in user administration; Microsoft Active Directory and O365
· Experience in Office 365 support
· Experience in networking, DNS, DHCP, TCP, IP
· Ability to research a wide range of computing issues as required.
· Ability to communicate ideas in both technical and user-friendly language.
· Proven analytical and problem-solving abilities.
· A+ and N+ certifications are preferred.
· Required to lift and move equipment and boxes up to 40 lbs.
What's on Offer
25 vacation days;
Career opportunities + obtaining certifications
Company laptop and telephone
pension scheme
at least 3500 euro per monthhe wi
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