System Administrator

, , Netherlands

€ 60.000 - 80.000

About Beca

Beca is one of the largest employee-owned professional services consultancies in the Asia-Pacific and has operated in over 70 countries. With around 3000 employees globally, we have the diversity of experience and expertise to tackle major projects. We have over 100 years’ experience in successful client relationships, technical excellence & delivering award-winning project solutions.

We are currently recruiting for a System Administrator to join the Jakarta Office of a growing engineering consulting business.

System Administrator

This position requires to take ownership of the data migration, application front-end configuration and customer support for Beca’s digital products. In this role, you manage data input, data configuration at delivering on time, ensuring the systems are performing optimally and reporting incidents to the product team. You will also be triaging the tickets together with the helpdesk team and expect to escalate to the right product owners when necessary. Aside from your in-country mentorship support, you will be working closely with the customer success team and deployment leads from Singapore, Netherlands, Australia and New Zealand. Occasionally you are expected to work outside of your normal working hours to deliver the tasks on time and to match with certain time zones. You will have the opportunity to be a part of our product team as you are progressing in the career path.

As a successful candidate you need to have a passion in managing data, details oriented, good communicator, willing to learn, good listener, problem solver, proactive yet committed. We are a diverse team located in different geographical locations thus we communicate primarily in English, a professional proficiency in written and spoken is a must. You will be working based on Microsoft Excel data and occasionally data from PowerBI.

Job Description About Beca

Beca is one of the largest employee-owned professional services consultancies in the Asia-Pacific and has operated in over 70 countries. With around 3000 employees globally, we have the diversity of experience and expertise to tackle major projects. We have over 100 years’ experience in successful client relationships, technical excellence & delivering award-winning project solutions.

We are currently recruiting for a System Administrator to join the Jakarta Office of a growing engineering consulting business.

System Administrator

This position requires to take ownership of the data migration, application front-end configuration and customer support for Beca’s digital products. In this role, you manage data input, data configuration at delivering on time, ensuring the systems are performing optimally and reporting incidents to the product team. You will also be triaging the tickets together with the helpdesk team and expect to escalate to the right product owners when necessary. Aside from your in-country mentorship support, you will be working closely with the customer success team and deployment leads from Singapore, Netherlands, Australia and New Zealand. Occasionally you are expected to work outside of your normal working hours to deliver the tasks on time and to match with certain time zones. You will have the opportunity to be a part of our product team as you are progressing in the career path.

As a successful candidate you need to have a passion in managing data, details oriented, good communicator, willing to learn, good listener, problem solver, proactive yet committed. We are a diverse team located in different geographical locations thus we communicate primarily in English, a professional proficiency in written and spoken is a must. You will be working based on Microsoft Excel data and occasionally data from PowerBI.

Responsibilities:

Support the data set-up in our front-end configuration tasks across different clients ensuring the delivery within specific timeframes.

Support the data migration and data entry tasks across different clients with given deadlines

Maintenance and troubleshoot the front-end configuration issue

Reviews & maintains data quality.

Flags incident, bugs & change requests to the product team.

Working closely with the group helpdesk team to triage the tier 1 tickets – ensuring timely resolution of customer issues by coordinating support responses to relevant product team as needed.

Writes user guides & knowledge base articles

Ad-hoc admin support such as refining spreadsheet and formatting

Ad-hoc support for the product team

The Must Haves:

Professional proficiency of English in written and spoken (only CV in English will be considered).

Bachelor’s degree from any disciplines or Diploma with related experience is welcomed

Advance/Intermediate Microsoft Excel

Excellent communication and interpersonal skills to collaborate with various stakeholders.

Passionate about technology, computing and learning new systems

Confidence with problem-solving and uncertainty

Ability to work under tight deadline and comfortable working in fast paced environment

Ability to multitask, prioritising multiple tasks and responding accordingly within timeframes

Customer centric and attention to detail

Willing to work occasionally outside of regular working hours.

Bonus Points for:

Experience/exposure in front end configuration and data management

IT Helpdesk experience (familiar with SLAs & Customer support)

Exposure/familiarity with any ITSM/Helpdesk system e.g., Jira

Why Beca?

We offer a comprehensive career growth and development programme along with a vibrant and supportive team environment. If you enjoy working for an organization that values partnership, tenacity, enjoyment and cares for its people and clients, then look no further than Beca.

If this sounds like the opportunity you have been waiting for, apply now with your CV and cover letter online today.

Please include the following information in your resume:

Personal Particulars

Education background

Work experiences

Reason(s) for leaving

Current and Expected salary

Date of availability / Notice Period

The Beca Group of Companies is an Equal Opportunity Employer and all applications are kept strictly confidential

You will be assisting the Regional Marketing Director in overseeing all activities of the marketing team in Southeast Asia.

Willingness to learn and experiment with new technology (e.g. GraphQL, TypeScript, etc.).Understand product goals and feature requests and translate them intoâ¦

Manage customer relationships with understanding, defining, and supporting inter-business activities of customers in order to achieve customer satisfaction andâ¦

Support daily ad-hoc General Affair inquiries.Can operate Ms. Office (Excel, Words).Willing to work from office (Jakarta Barat, Tomang area).

Job Id

923aa82995f28d09

Location

Jakarta

Company

Type

Private

Employment Status

Permanent

Positions

Available

Experience

Male/Female

Contact Sponsored by https://www.halokerja.id connects jobseekers and recruiters by accurately matching candidateprofiles to the relevant job openings through an advanced 2-way matching technology. While most jobportals only focus on getting candidates the next job, Shine focuses on the entire career growth ofcandidates.

#J-18808-Ljbffr