Technical Support Engineer

Vivid Technology is exclusively working with a global leader in satellite communications and antenna technology to recruit a SATCOM

Technical Support Engineer

for its EMEA Technical Support team in Rotterdam.

This is an excellent opportunity for someone with experience across SATCOM, VSAT, RF, maritime communications or marine electronics who enjoys hands‑on technical troubleshooting and working directly with customers.

The successful candidate will provide high‑quality technical support to customers and partners across EMEA, taking ownership of technical cases from initial fault identification through to resolution.

Responsibilities

Provide technical support across maritime VSAT, TVRO and L-band satellite systems

Troubleshoot RF, electrical, mechanical and network-related issues

Carry out structured fault analysis and drive technical cases through to resolution

Support customers remotely via telephone and email

Troubleshoot satellite antennas, modems, routers and associated communications equipment

Work with Spectrum Analysers, Multimeters, Oscilloscopes and other test equipment

Monitor and prioritise open technical cases and ensure customers are regularly updated

Escalate complex technical issues to Engineering and other internal teams where required

Maintain accurate technical information within the case management system

Support pre- and post-sales teams with technical enquiries

Provide feedback to Engineering on recurring product or technical issues

Occasionally attend customer sites across EMEA for technical support, training or development

Experience Required

Previous experience within SATCOM, VSAT, RF, marine electronics, telecommunications or a similar technical environment

Strong practical understanding of electrical, mechanical and RF equipment

Experience troubleshooting technical systems and identifying root causes

Understanding of network infrastructure, modems, routers and IP communications

Experience using Spectrum Analysers, Multimeters and Oscilloscopes

Strong customer-facing and communication skills

Ability to manage multiple technical cases and priorities

Excellent written and spoken English

Full driving licence

Willingness to undertake occasional travel

Experience specifically with the company's products is not required. Comprehensive product training will be provided, although candidates should have a strong technical foundation and willingness to learn.

Candidates currently working as Technical Support Engineers, SATCOM Engineers, VSAT Engineers, Field Service Engineers, Marine Electronics Engineers or RF Support Engineers are particularly encouraged to apply.

This is an opportunity to join an established global SATCOM technology business and develop extensive knowledge across advanced maritime satellite antenna and connectivity systems.

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