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Pomeroy

Venlo / Global

Information Technology Support Technician

  • Remote

Job Description

We are supporting Stryker, a prestigious international Fortune 500 company, who is looking for an IT Support Technician to join their dynamic team. This is a fantastic opportunity for an enthusiastic professional to make a direct impact by ensuring our client’s technology runs smoothly and efficiently.


What you'll do


  • Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1
  • Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripherals
  • Install, configure, and maintain workstations, applications, and OS updates
  • Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
  • Support onboarding/offboarding processes including device provisioning and decommissioning
  • Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
  • Collaborate with L3 teams and vendors on complex technical issues


What we're looking for


  • 2+ years of experience in an IT support or helpdesk role (L1/L2)
  • Solid understanding of Windows 10/11 and/or macOS environments
  • Hands-on experience with Active Directory, Group Policy, and Microsoft 365
  • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • Experience working with ITSM tools and following ITIL processes
  • Strong troubleshooting skills and attention to detail


If you are a motivated professional ready to contribute to a dynamic and growing team, we encourage you to apply.


Join us in delivering high-quality IT support!

Toepassen Now

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