Lead IT Support & Process Optimizer

Job Description

Connectyou zoekt een Support Coördinator die verantwoordelijk is voor het dagelijks functioneren van het supportteam en de kwaliteit van de dienstverlening. Je bewaakt processen, verdeelt werk en zorgt dat meldingen binnen SLA’s worden afgehandeld, terwijl je nauw samenwerkt met consultants en technische specialisten.

De rol combineert organisatorische vaardigheden met technische kennis en een coachende aanpak om het team naar een hoger niveau te tillen en klanten uitstekende service te bieden

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Lead IT Support & Process Optimizer

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