Customer Support
, , Netherlands
€ 40.000 - 60.000
We are RadarRadar, experts in the commodity trade and processing industry. As technology company we continuously aim to support our clients with strong data & analytics and business intelligence tools. It is our mission to enable companies to unlock the full potential of their data to improve risk and margin management and boost performance.
We’re looking for Customer Support who will roll up their sleeves and help us in assisting customers with product related queries and concerns. As Customer Supportyou need to be a real team-player with aproactive mindset.Of course, we will be there to teach, help and guide you along the way! Of course, we will be there to teach, help and guide you along the way!
About the job
What you will do:
Manage & Lead Technical Inquiries and ad-hoc support requests or questions from customers.
Optimizing & enhancing customer support and software documentation
Managing customer change requests
Continuous customer interaction on data & application inquiries
Analysis on available and missing data/ data-elements
System and user interface configuration
What you will bring:
3-5 years of experience in customer support
Skilled in SQL Server, particularly in T-SQL programming!
Education at least to Bachelors level
Excellent communication skills, both verbal and written
Strong ability to translate IT related concepts into business language.
Understanding of Data Models and Relational Databases
Skilled in Microsoft Office Suite, particularly Excel, Visio and PowerPoint
Comfortable with complexity and pursuit of excellent results
Balances hard skills with interpersonal ability
Language skills (fluent in English)
Based in the Netherlands
What you will get:
Hybrid working model and flexible working hours
Great office in the city centre of Rotterdam
A competitive salary with a performance related bonus
Working with a highly-skilled and international team
(Virtual) team events and company merchandise
An inspiring environment where you learn every day
Personal development plan to help you reach your personal goals
We kindly request that recruitment agencies do not contact us regarding this job opening. We are only considering direct applications from candidates at this time.
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We will be in touch with you as soon as possible.
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