Systems Engineer

The Systems Engineer is a Tier 2 support and engineering role responsible for the reliability, security, and continuous improvement of the organization’s document management platforms, with a focus on Laserfiche and iManage. The role provides deep technical troubleshooting and administration, owns platform configuration and operational runbooks, and partners with business stakeholders, security, and vendors to ensure document services meet availability, compliance, and information governance requirements.

This position is ideal for an engineer who combines strong production support capability with a pragmatic engineering mindset—someone who can stabilize services, drive improvements, and guide users and teams toward effective adoption. The proposed salary range for this position is €55,000 to €65,000 gross per annum. The final salary will be determined based on the successful candidate's skills, qualifications and experience, while also taking into account internal equity and our commitment to a fair, consistent and gender-neutral compensation framework.

Key Responsibilities

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Provide Tier 2 support for document management platforms (Laserfiche and/or iManage), resolving incidents escalated from Tier 1 and owning issues through to closure

Troubleshoot across platform, integrations, client components, authentication, permissions, and downstream dependencies (e.g., storage, search/indexing, email, Office integrations)

Participate in major incident response, providing technical leadership, structured diagnosis, and clear stakeholder updates

Contribute to root cause analysis (RCA) for recurring or high-impact incidents and drive corrective and preventative actions

Administer and maintain platform configuration including:

Repositories/workspaces, document types, metadata, templates

Filing structures, retention settings (where applicable)

Search/index settings, performance configuration, and capacity management

Support platform upgrades, patches, and vendor releases (impact assessment, coordination, post-release verification)

Implement, test, and validate configuration changes aligned to change management processes

Assist with access reviews, audits, and controls evidence (logging, traceability, change records)

Where applicable, support workflow automation and routing (e.g., approvals, records routing, notifications)

Coordinate with internal engineering teams and vendors to resolve integration defects and implement enhancements

Assist in maintaining system documentation and operational evidence supporting internal and external audit needs

Create and maintain runbooks, support guides, configuration documentation, and standard operating procedures (SOPs)

Build knowledge articles to improve Tier 1 resolution rates and reduce repeat incidents

Identify recurring failure patterns and implement improvements to reduce incident volume and improve stability

Improve monitoring and alerting for platform health (services, indexing, storage, capacity, integration endpoints)

Drive operational maturity: standard changes, automation of routine tasks, measurable service reporting

Required Skills & Experience

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Demonstrated hands-on experience administering and supporting Laserfiche and/or iManage in a production environment

Strong understanding of document management concepts:

Metadata and classification

Search/indexing and retrieval

Permissions/RBAC models

Records/retention concepts

Experience supporting end-user and business workflows on document platforms

Strong troubleshooting skills across:

Authentication/SSO and directory services (e.g., AD/Azure AD/Entra ID concepts)

Windows Server services and application stacks

Web applications, APIs/integrations, and client components

Monitoring/logging and incident diagnostics

Experience with ITSM processes (incident, problem, change) and working to SLAs

Typically 3+ years in systems engineering, application support, or platform administration

Experience in a regulated or compliance-focused environment is preferred

Strong ownership mindset and ability to drive issues to resolution

Clear communicator with the ability to explain technical topics to non-technical audiences

Excellent documentation discipline and attention to detail

Comfortable working across time zones and coordinating with global teams and vendors

Ability to prioritise effectively in a high-volume operational environment

Bachelor’s degree in IT, Computer Science, or equivalent practical experience

Vendor training/certification for Laserfiche and/or iManage (preferred, if available)

Microsoft / Security fundamentals certifications are a plus

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

Why Work with CSC?

At CSC, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

CSC is a great place to work with smart and dedicated people.

We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.

We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.

Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.

CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.

As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Job Info

Job Identification 16975

Job Category Application Development and Support

Posting Date 09/17/2026, 01:44 PM

Job Schedule Full time

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