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FrieslandCampina
, Netherlands
In the food industry, Cleaning-In-Place (CIP) is an essential part of our process ensuring that our products meet our high standards with respect to safety and quality. It is the only production step that all the different processes on our site have in common, but it also offers great potential for improvements in terms of sustainability, water use
Bron van de Baan: FrieslandCampinaNetApp
Schiphol, Noord-Holland, Netherlands
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits
Bron van de Baan: NetAppKPMG
Noord
Wat ga jij doen als Microsoft Healthcare Technology Specialist?Joining our Microsoft Consulting & Innovation team means being at the forefront of leveraging the entire spectrum of Microsoft technology. We utilize the comprehensive Microsoft stack, from Azure Data Services to Industry clouds and the
Bron van de Baan: KPMGSprints & Sneakers
Amsterdam, Noord-Holland, Netherlands
Functie in het kort Als Marketing Technology & Tracking Specialist, a.k.a. onze nieuwe Growth Wizard, ga jij een enorm belangrijke rol spelen in de succesvolle groei van onze partners. Jij bent de persoon die zorgt dat alle techniek en infrastructuur in orde is zodat onze Growth Hackers op de best mogelijke manier experimenten kunnen opzetten en u
Bron van de Baan: Sprints & SneakersKPMG
Noord, Amstelveen, NL
Wat ga jij doen als Microsoft Healthcare Technology Specialist?Joining our Microsoft Consulting & Innovation team means being at the forefront of leveraging the entire spectrum of Microsoft technology. We utilize the comprehensive Microsoft stack, from Azure Data Services to Industry clouds and the
Bron van de Baan: KPMGWork At Home
, Netherlands
The Consumer Experience team is critical to forging and maintaining lasting relationships with our millions of customers. Reflecting GOAT Group’s core values of authenticity and innovation, you will join a collaborative team that solves problems with thoughtfulness, empathy and speed. The result is a world-class customer experience that builds trus
Bron van de Baan: Work At HomePwC B.V.
Amsterdam, Noord-Holland, Netherlands
Ben jij een enthousiaste en ervaren Client Experience professional? Wil jij bijdragen aan het creëren van waardevolle inzichten in de klantbeleving en het optimaliseren van de client journey van PwC? Kom dan werken als Client Experience Specialist in het Account Excellence Team. Het Account Excellence Team is een professioneel en dynamisch team da
Bron van de Baan: PwC B.V.Digital Power
Amsterdam, Noord-Holland, Netherlands
Als Customer Experience Specialist gebruik je je kennis uit de psychologie, onderzoek vaardigheden en maak je de vertaling naar de business om impact te maken bij het optimaliseren en ontwikkelen van producten, customer journeys en strategieën. Daarbij werk je actief aan de transformatie van de organisaties waarvoor je werkt. Een baan als CX Speci
Bron van de Baan: Digital PowerAmsterdam, Noord-Holland, Netherlands
€ 60.000 - 80.000
Amsterdam, Netherlands
Netflix Technology Services
Netflix is the world's leading streaming entertainment service, with 270 million paid memberships in over 190 countries, enjoying TV series, documentaries, feature films and games across various genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause, and resume watching, all without commercials or commitments. It’s a fantastic opportunity to join a global team with cross-functional partners sharing the goal of improving user functionality and system stability on our applications.
N-Tech: Technology Experience Specialists (TES) use their technical knowledge and experience to provide technology support to users, converting information and learning from interactions to prioritise actionable understandings of the holistic user experience. As a Technology Experience Specialist, you play a critical role in supporting Netflix staff and external partners and their engagement with technology by examining user friction and gathering relevant information while thoroughly documenting the thought process and overall process around the experience. This begins the process of working with partner teams to improve the overall technology experience and permanently resolve recurring issues.
Responsibilities
Serve as the primary point of contact for users seeking technical assistance across various applications and services.
Prioritise and manage technical issues, triage/research bugs, be a part of incident/outage management workflows, escalate issues to appropriate partner groups, and develop/sustain robust documentation to create a positive knowledge base experience.
Recognise and connect patterns in how users experience technology across 1st and 3rd party technologies by composing bug reports when needed.
Responsible for learning how users experience technology through investigation, documentation, and categorisation of interactions with a focus on trends and contact reasoning
Recommend and/or implement experience improvements, make feature requests, bring to attention opportunities to create self-service solutions, as well as productivity enhancements
Identify and link ZenDesk tickets that show a pattern of behaviour/user friction, curate the stories of the patterns, and maintain the health of the User Experience Jira space
Ensure that our users interact with us at the highest quality technical support partnership while engaging in our organisation's strategy to learn from user experience
Actively participate and contribute to efforts designed to improve how users experience both technology and support at/or working with Netflix
Engage and work with our global team as part of an overall user journey experience team, gathering important information, data, and context to bridge the user experience and partner teams, using compassionate and thoughtful feedback/ideas
Work to ensure Netflix’s commitment to fostering an inclusive environment is demonstrated in every facet of our efforts
Create an inspiring, empowering, collaborative, and supportive team environment, leading by example and flexing to roll up your sleeves and support the team as needed
You have the flexibility to work evening and weekend hours, at times
Skills & Experience
5+ years of relevant experience related to IT support, application support and technical troubleshooting (preferably in a multinational context)
Critical thinking skills to troubleshoot, research, and diagnose complicated technical issues by utilising available systems and tools
Robust documentation mindset, translating the information into knowledge-base articles and/or user stories
Able to proactively seek out opportunities to improve our user experiences and deliver cohesive ideas around innovative support strategies and application design considerations
Strong communication skills with demonstrated ability to engage with users through various ingestion points and communication platforms, including the ability for direct (virtual) interaction with stakeholders as part of your investigation around a particular technology friction and the user experience
Consistently developing your skill set while seeking out opportunities to learn
Collaborative through listening, seeking to understand, and supporting
Fluency in English (business level) and additional European Language
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
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Technology Experience Specialist vacatures in Amsterdam, Noord-Holland, Netherlands
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Vernieuw de pagina en probeer het opnieuw.
Als het probleem aanhoudt, neem dan contact met ons op met uw probleem.
U kunt altijd uw voorkeuren beheren en uw interesses bijwerken om ervoor te zorgen dat u de meest relevante kansen ontvangt.
Maak je klaar om je volgende geweldige kans te ontdekken.