Field Application Engineer

Brief Overview

Hai Robotics is a leading innovator of logistics robotics solutions. Our sophisticated systems are designed to optimize supply chain operations across various industries, with the goal of offering cost-effective, efficient, and sustainable solutions. With our robots, we reduce our customers' storage footprint and operating costs, improve warehouse productivity and maximize workflow efficiencies with increased speed & order accuracy. We are now looking for aspiring Field Application Engineers to join the exciting field of logistics robotics!

Key Responsibilities

Are you a talented robot application or hardware/software professional looking for new opportunities to grow and develop your career? Did you just graduate from Netherlands or Germany? At Hai Robotics, we're on the lookout for exceptional individuals to join our team.

You Will Be Responsible For

Leading service partners to complete the installation and commissioning of equipment (including but not limited to wheeled robots and charging stations, moveable shelves, Racks, QR codes, picking stations, wiring facility construction, network equipment, fences, safety PLC control cabinet, and light curtain) to ensure timely, correct and safe completion of the work;

Providing technical support, including troubleshooting, maintenance, and repair of equipment, as well as customer training;

Manage and track the on-site installation and commissioning work as a site manager

Quickly responding to service queries related to field services to ensure customer satisfaction and equipment availability;

Training service partners and taking responsibility for the hardware implementation acceptance after partner's task;

Other service-related work;

Working at our customer sites for 2 - 4 weeks or longer

As our ideal candidate, you will play a crucial role in overseeing the installation and commissioning of a diverse range of cutting-edge robotics equipment as well as providing customer support. A problem-solving mindset and hands-on expertise in both hardware and software aspects are essential. If you are passionate about pushing the boundaries of technology and thrive in a collaborative and fast-paced environment.

Who are we looking for?

Must

Possess minimum bachelor's degree in Mechatronics, Robotics, Automation, Mechanical Engineering, Computer Software or related background

Can be based in the following countries: the Netherlands and Germany

You will be working on-site in our client's warehouses, therefore, travel is required;

Excellent hands-on skills, both in hardware and software;

Fluency in Chinese and English in both oral and written form is a must

Nice to have

Recently graduated, or have a minimum of 2 years of engineering experience

The ability to measure and draw CAD layouts;

Strong communication & interpersonal skills;

Basic knowledge of networks or databases or programming is preferred;

Hai-lights

We offer a dynamic and innovative working environment in a very committed organisation, with the following perks:

A competitive salary

Performance based bonus

Annual leave package

Work laptop and phone

Travel meal allowance

Reimbursement of all travel costs

The opportunity to contribute to a young, growing company, shaping its success and your career

About Us

Hai Robotics helps businesses unlock smarter, more flexible warehouse operations. Founded in 2016, the company is redefining warehouse automation through adaptable automated storage and retrieval solutions designed to evolve alongside operational needs. After pioneering Automated Case-handling Mobile Robot (ACR) technology, Hai Robotics introduced a modular approach that helps businesses scale faster, optimize space, and respond more effectively to changing demand.

By combining robotics, software, and intelligent system design, Hai Robotics enables organizations to create more agile and resilient operations without the complexity traditionally associated with warehouse automation.

Today, the company supports customers across more than 40 countries in industries including retail, e-commerce, healthcare, manufacturing, 3PL, and apparel. With a global network of offices and partners, Hai Robotics works side-by-side with customers to solve operational challenges and build systems designed for long-term performance.

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